FAQ


Payments


What is the minimum needed to get my earnings sent to my wallet?
How long does it take for payments to be sent to my Ether wallet?
I haven't received my payment
My balance has been reset to zero?
Can I change my ETH address?

Claiming


I can't solve the CAPTCHA?
I am blocked for too many incorrect CAPTCHA attempts?
My IP/Address has been banned?
I received an "Error: XXXX" error when claiming?
The shortlink is not loading/slow??

Payments


What is the minimum needed to get my earnings sent to my wallet?
The minimum needed to withdraw is 750,000 Gwei. This is because of the time it takes to process payments manually for users and due to transaction fees to send payments.


How long does it take for payments to be sent to my Ether wallet?
Payments are usually sent within 48 hours of your request. Sometimes it may be a little longer. Please only contact us regarding payments after 72 hours.


I haven't received my payment?
Firstly keep calm. Most instances are due to users not realising payments have been sent to them. Before contacting us please do a search (in the box top right) on etherscan.io and see if you have received your payment in the list of transactions. Sometimes we do combine users withdrawal requests between faucets so if you withdraw from multiple of our ETH facets at the same time, we may send 1 combined payment rather than separate payments. 90% of emails about missing payments are payments already sent to the users address. If a payment is not listed from us and more than 72 hours have passed, then contact us. Our payment address where we send payments from is 0x5E631e138024a5F24575F74C00641a0096E36399


My balance has been reset to zero?
I very much doubt it. In every case it has been down to users entering a different ETH address. When joining, use one address and always only use that address. Using another address will create another account starting with a balance of 0. Entering the original ETH address will log you into your original account holding your balance which you think is lost been stolen. There is always a logical explanation. We also run 3 ETH faucets. Alot of users who accuse us of resetting their balance have just simply started claiming on another one of our 3 faucets. Please check all 3 faucets to ensure you are not now claiming on a different faucet.
ETH Faucet
Ether Faucet
Ethereum Faucet


Can I change my ETH address?
We can not permit ETH address changes. It is very difficult to confirm ownership of an address especially when a user claims to have lost access to it. As when money is involved, alot of people will attempt to cheat and deceive, we can not change ETH address belong to accounts without opening up users to loss of funds. Pick a trusted wallet provider, get an address and stick with that address.


Claiming


I can't solve the CAPTCHA?
The CAPTCHA is pretty simple to solve and should be much faster to solve compared to Solvermedia and ReCAPTCHA. Our CAPTCHA's consist of basic math sums, entering the first 2/3/4 letters of a word shown to you or having to select the food item out of a list of 5 random words. These are not difficult to do. This biggest issue is users not reading the questions properly. If you don't understand what is being asked, run the question through Google Translate. Once you have done this a few times, you should get an understanding of the questions for future claims.


I am blocked for too many incorrect CAPTCHA attempts?
As the message states, you are blocked for up to 24 hours so just wait and you will be automatically unblocked within 24 hours.


My IP/Address has been banned?
If you abuse the faucet, you will be blocked by us. Any breaches of our rules are taken seriously. See our rules here - Ethereum Faucet Rules.


I received an "Error: XXXX" error when claiming?
We utilise many methods to protect our faucets from abusers. This includes blocking proxies, VPNs, cheaters and bots. Sometimes users may get caught up in these checks if they use browsers such as UC browser that compresses and proxies data through servers for example.


The shortlink is not loading/slow?
Unfortunately, the service(s) we use is a third party site that we have zero control over meaning we can not really do anything about any issues with their service.