All message should be in ENGLISH. Please provide details on any errors you get and exlain clearly and in detail what your issue/question/concern is. Non english or emails just saying "can't claim" or anything vague like that will be ignored. Please check the FAQ BEFORE contacting us as most questions can be solved by just reading that page rather than waiting for a reply.

Common Questions
My balance has been reset to zero?
Can I change my ETH address?
I haven't received my payment yet
I received an "Error: XXXX" error when claiming?